Privacy Policy
Here’s how we manage personal information for anyone in the UK using the gaming site. We stick closely to data protection laws, treating GDPR principles seriously even after Brexit.
Information Collection
When you join and play, we take details straight from you: full name, date of birth, home address, email, phone number, and whatever payment info we need to verify identity and handle money moving in or out. Other bits come in automatically, like your device’s ID, IP address, what browser you’re on, and operating system.
We hang onto records of how you play, deposits made, cash taken out, and any chats with support – mainly to meet rules and help if you need it. Location details only get used to make sure you’re in an allowed area and to trigger responsible gambling help when it makes sense.
Purposes of Processing
All this info has real jobs to do. It lets us create and run your account properly, confirm you’re old enough (no under-18s allowed), sort payments efficiently, and give decent support when asked. Looking at patterns helps us spot anything dodgy, keep games fair, and tick the boxes for anti-money laundering checks.
On top of that, the data runs things like deposit caps, session reminders, and self-exclusion options. We also send the odd message about account changes, payment confirmations, or important rule updates.
Legal Basis for Processing
Everything rests on solid reasons. Some data is vital because we’ve got a contract to provide the games and handle your money. Laws force us to check ages, watch for laundering, and report certain things. Our own fair interests cover stopping fraud, beefing up security, and tweaking the site to work better.
If we want to send marketing stuff, we ask permission separately – and you can say no or change your mind later without any hassle.
Data Sharing and Third Parties
We only hand over info to partners we’ve checked carefully who help keep the site running: firms that process payments, verify IDs, host servers, or run support chat. Every one of them signs tough agreements to guard the data and stick to what we’ve agreed.
Sometimes regulators, police, or the licence people need sight of things – we pass it on if the law says so. If the business ever gets sold or merged, data might go with it, but only if the new lot promises the same level of care.
International Data Transfers
A lot of the behind-the-scenes work happens outside the UK, so data can cross borders. Whenever that happens, we put official safeguards in place, usually standard contract terms approved by the authorities or internal binding rules.
Data Security Measures
We take protection seriously with proper tech and office rules to stop anyone getting in who shouldn’t, changing things, leaking info, or wiping it out. Sensitive stuff gets encrypted while travelling and when sitting still, servers stay in locked-down places with limited access, we run checks regularly, and everyone on staff gets trained on keeping things safe.
Your actual card numbers never end up stored here. Specialist payment companies that meet tough PCI standards deal with all that, using token systems instead.
Cookies and Tracking Technologies
Little files called cookies and similar tools help the site run efficiently, let us see general usage trends, and block dodgy activity. The must-have ones keep logins secure and sessions going. Others just give us grouped stats – nothing that points to you personally.
You can fiddle with cookie settings in your browser any time. Turning off the non-essential ones might mean a few features don’t work quite right.
Data Retention Periods
Nothing stays longer than it has to. We keep account details while you’re active, then whatever extra time rules demand – often seven years from when you close it, mainly for transaction history.
Accounts that go quiet get looked at now and then, and we trim back what we hold if we can still stay legal.
Individual Rights
As a UK resident, you’ve got proper rights over your data. You can ask to see everything we have, get mistakes fixed, pause certain uses in some situations, or request we delete it once it’s not needed anymore.
You can also move your data elsewhere or object to how we’re using it in some cases. Just write to the contact at the bottom – we’ll sort a reply within a month, or explain if it needs longer.
If you’re not happy with how we’ve handled things, you can complain straight to the Information Commissioner’s Office.
Children’s Privacy
This whole place is strictly adults only – 18 and up. We check ages firmly to keep kids out. If anything from under-18s ever slips through by mistake, we bin it immediately.
Policy Updates
From time to time we might tweak this to match new ways of working or fresh laws. If anything big changes, we’ll flag it on the site or message you directly. Carrying on using the platform after that means you’re fine with the updates.